11/10/2023 0 Comments Muse nyc hotelAgain, she changed the story when I asked how he would know there were others there after he left. First, she said there weren't other people in the lobby, but when my husband insisted that there others there, she said they came after my husband left. When I relayed the information that my husband told me, she made 3 different excuses. A woman of about 25 told me she was the manager. I went to the reception desk and asked for a manager. Only the Black man! When my husband woke me to tell me this information, I got up, got dressed, and we both went back to the lobby. He didn't ask one other person if they were a guest of the hotel. The security guard turned and walked away. My husband didn't even hesitate to show the key card. When my husband confirmed that he is indeed a guest, the security guard demanded to see his room key. The security guard walked up to my husband and demanded to know if he was a guest of the hotel. There were about 4 other people also sitting in the lobby (all white, one male, 3 or 4 females) also talking to each other or talking on their phones. My husband (Black male) was sitting in the lobby at about 11:30pm, talking on the phone. But something happened in the lobby that made me change to one star. We hope to have the pleasure of welcoming you and your family back in the future.īefore tonight, my review would have been 4 stars. Thank you once again for your kind review and for choosing The Muse New York for your stay. We strive to provide excellent service and make ourselves easily accessible for any questions or concerns that may arise. It's also wonderful to hear that our staff was kind, helpful, and available around the clock. Our team works hard to ensure that our guests have everything they need for a comfortable and enjoyable experience. It's fantastic to hear that your room was not only clean but also spacious and cozy, allowing you to relax and unwind during your stay. We take great pride in providing a peaceful and comfortable oasis amidst the bustling atmosphere of Times Square, and we're thrilled to know that you found our hotel to be a gem in the area. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).Thank you so much for your glowing review of The Muse New York! We truly appreciate your kind words and are delighted to hear that you and your family had such a wonderful stay with us. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The provision of housing is linked to their trade, business, or profession. This property is managed by a professional host. Special requests can't be guaranteed and may incur additional charges. Special requests are subject to availability at the time of check-in. This property accepts credit cards and debit cards cash is not acceptedĬharges for extra guests may apply and vary according to property policy.Ī credit card for incidental charges and government-issued photo identification may be required upon check-in. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) Special requests are subject to availability upon check-in and may incur additional charges special requests cannot be guaranteed Government-issued photo identification and a credit card may be required at check-in for incidental charges Extra-person charges may apply and vary depending on property policy
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